Frequently Asked Questions
You can quickly find the answers to the questions you may ask.
About Products
Whats your product range?
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We produce non woven bag, pp woven bag,cotton bag,nylon bag, polyester bag,paper bag etc.
Can you help with the design?
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Yes,we have professional designers, design service for free.
If you can provide artwork or pictures ,please send us in file format :cdr ,eps ,jpg , ai , psd ,pdf.
What can you buy from us?
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Food Packaging Box, Cosmetic Packaging Box, Rigid Gift Box, Corrugated Box, Paper Box, Paper Bag
What will you do for quality control?
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When manufacturing and before shipping,the cargos will be strictly inspected by QC team and well packed. If the items are damaged when you receive it,or if you are not satisfied with the items, please contact us as soon as possible. If the problems are resulted from our party,we will accept return, then arrange replacement or refund.
How do I make sure how the product look like once produced?
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Usually we do work on digital proofs with 2D & 3D view for approval so that makes everything clear what exactly thebox will look like once it is produced and assembled. And for large orders we send a physical box to make sureeverything should be printed as per requirements.
What is CMYK/ PMS Colors?
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CMYK color is CYAN, MAGENTA, YELLOW & BLACK colors, Each color print from a separate plate in layers tocreate colors, CMYK is also known as four colors.PMS stands for Pantone Matching system, PMS also known as special colors, PiMS colors are assigned specifccodes for ink mixing.
A palette of fourteen basic colors are used to mix inks according to the formulas.These special colors can be used when you need any specific shade to be printed on the boxes
About Packaging
Do you inspect the finished products?
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Yes. Each step of production and finished products will be carried out for inspection by QC department before shipping.
How do you ensure the safety and reliability of your packaging
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Based on our years of experience, we suggest that customers make minor adjustments to the design, increase the size of the tooth line to the edge, and design a blister inner support according to the box. We recommend an appropriate thickness and structure to avoid tearing during packaging
About Delivery & Payment
How long do you produce the sample?
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Within 24 hours after confirm the details.
How long can I get the sample?
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After we receive the relevant expenses,the samples will be ready and sent to you via express in 3-10 workdays.
What is the lead time for mass production? How will you ship the cargo?
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Normally, it will take 7-10 days, about 10-15 days in peak season, mostly based on the quantities. Cargo will be packed in standard cartons and piled on pallets, or follow your requirements.Shrink wrapping is available as per request. Then the cargo will be delivered by sea or air.
What is your payment terms?
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Usually by T/T in advance. We can also support at least 30% of total amount paid in advance as down payment before mass production,and the rest should be paid before shipment or against copy of B/L.
How can i receive invoice?
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After confirming your order and receiving your payment, we will offer a commercial invoice immediately.
About Services
Can I print & customize the box with my own artwork?
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Yes, customized sample will be charged according to your requirements, we also offer free sample for you to check quality, but we do not cover the shipping cost.
If we don’t satisfied your quality, how will you do?
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What’s your MOQ?
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500pcs /design as start, smaller quantity negotiable.
About Shipping
What shipping options do you offer?
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1. Sea shipping
2. Air shipping
3. Express delivery
2. Air shipping
3. Express delivery
Can you ship to my country?
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Yes, Yes. We offer worldwide shipping service.
Can you offer door to door service?
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Yes, we provide door-to-door delivery services. The packaging products are delivered directly to your specified address.
Can I track my shipment?
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Of course! Once your order is shipped, we will provide you with a tracking number or link. You can check your shipment in real-time. For sea shipping, we provide updates on the shipping status and estimated arrival.
Can I use my forwarder?
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Yes. If you prefer to use your forwarder, we are happy to cooperate with them. You can provide us with your forwarder contact information, and we will coordinate the shipment accordingly.
About Pricing
How does turnaround time affect pricing?
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Standard production times do not usually affect pricing. If you need push production,you need to communicate with your packaging consultant in advance, otherwise may be addition fee will be occure.
Does the different type of material affect the price?
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Yes. 1. Rigid cardboard is high end quality, the price will be higher.
2. Corrugate paper. commonly used for shipping boxes, it’s generally more expensive than basic kraft paper.
3. Kraft paper is cheap than art paper.
Do you offer discount for bulk order?
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Yes, we offer volume-based discounts for bulk orders. The more items you order, the price will be lower.
Are custom inserts support more expensive?
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Custom inserts, such as foam or cardboard , it will increase the cost, especially if they are tailored to fit specific products. The cost depends on the material, complexity of the design, and whether the inserts require printing or special finishes.
Production & Lead Time
What is the standard production lead time?
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1. Samples:3‑5 working days.
Mass Production:13‑20 working days after sample approval and deposit receipt.
Rush Orders:Available upon request (additional fees may apply).
Mass Production:13‑20 working days after sample approval and deposit receipt.
Rush Orders:Available upon request (additional fees may apply).
Where is your factory located?
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Our manufacturing facility is located in HenNan, China, equipped with automated Heidelberg printing machines and semi-auto assembly lines for rigid boxes.
Payment & After‑Sales
What are your payment terms?
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Standard: 50% T/T deposit upfront, 50% balance before shipment
Small Orders:100% upfront via bank transfer, or Alibaba Trade Assurance.
L/C Accepted for orders over $50,000.
Small Orders:100% upfront via bank transfer, or Alibaba Trade Assurance.
L/C Accepted for orders over $50,000.
What if there is a quality issue with my order?
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We stand behind our quality. If any defects are found due to our production error:
1. Send us photos/videos of the defect.
2. Our QC team will verify within 24 hours.
3. We will either reproduce the defective quantity free of charge or issue a full refund/credit for the next order.
Do you offer warehousing services?
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Yes. We can hold your inventory and ship in batches according to your schedule to help you manage cash flow and storage space.
Product‑Specific Questions Gift Boxes (Rigid & Magnetic)
What materials are used for rigid gift boxes?
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We use high‑quality 1200gsm‑1800gsm greyboard for structure, wrapped with premium art paper, kraft paper, textured paper, velvet, or leatherette.Inner inserts can be made of EVA foam, plastic trays, satin, or sponge to protect your product.
What closing mechanisms do you offer?
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We offer various styles including:
Magnetic Closure (most popular for luxury feel)
Ribbon Tie
Drawer Style
Book-Style (Clamshell)
Lid & Base
Can you make custom‑sized inserts?
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Yes. We design and manufacture custom inserts (EVA, cardboard, blister) tailored to your product’s exact dimensions to ensure secure fit and premium unboxing experience.
Paper Bags
What paper weights do you recommend for shopping bags?
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Standard Retail:250gsm‑300gsm.
Heavy Duty/Luxury:300gsm‑(often reinforced with bottom boards).
Heavy Duty/Luxury:300gsm‑(often reinforced with bottom boards).
What handle options are available?
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We offer twisted paper handles, flat paper handles, cotton rope, satin ribbon, die-cut handles, and PP rope. Handles can be matched or contrasted with the bag color.
Can paper bags be waterproof?
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Standard paper is not waterproof. However, we can apply a water-resistant coating or laminate a thin PE/PLA layer for moisture protection.
Frequently Asked Questions
How to get a quote?
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Product Printing、
Dimension、
Quantities、
Packaging types(box or bag)
How long of your production time?
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Design Confirmation、
Quantity and Complexit、
Rush Orders
Would you have logistics service?
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Yes, we offer the service.
Sea Freight、
Air Freight、
Express Service
How can I modify my order?
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Yes, you can, but something you need to know:
Before Production:If the order has not yet entered the production phase, we can modify it free of charge.
During Production:If the order is already in production, changes may incur additional costs, depending on the nature of the modification and the progress of production.
Urgent Modifications:For urgent changes, we will do our best to accommodate your requests.
How to place an order?
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We offer several ways to place an order, as below:
Live chat:Visit our website, and send message to us.
Email:send your packaging needs to our email: annuoprinting@gmail.com , our team will respond within 24 hours with a quote.
Call us:+86 16639496575, you can call us directly.
Frequently Asked Questions About Packaging Boxes
What types of packaging box do you offer?
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We specialize in a wide range of custom packaging boxes, including:
- Gift Boxes:Rigid, foldable, magnetic, drawer‑style, and top & bottom boxes.
- Art Paper Boxes:Die‑cut, display, and windowed boxes.
- Mailer Boxes:Corrugated tear‑open boxes for e‑commerce shipping.
- Luxury Packaging:High‑end boxes with custom finishes like foil stamping, embossing, and spot UV.
Could I customize the size and design of the box?
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Yes! All of our packaging boxes can customizable. You can provide your dimensions, design, and printing preferences. We offer a variety of surface finished and can match your brand’s colors and logo to create a unique packaging.
What materials are available for packaging boxes?
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We offer various materials to meet your packaging needs, including:
Cardboard (Paperboard):Great for lightweight retail packaging.
Corrugated Cardboard:Ideal for durable shipping boxes.
Rigid Paperboard:Best for luxury packaging.
Kraft Paper:Eco-friendly option for sustainable packaging.
Art paper color box. It is economy choice.
Do you provide samples before mass production?
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Yes, we offer two types of samples:
Digital Samples and Physical Samples:Produced based on your exact specifications. There is a fee for samples, but it can be refunded upon mass order confirmation.
Frequently Asked Questions
How do I provide artwork for my packaging design?
A: You can send your artwork to us, such as PDF, AI, or CAD files. We recommend vector files for the best printing quality.
What are the packaging box styles available?
A: 1. Folding Cartons 2. Rigid Boxes 3. Mailer Boxes 4. Drawer Boxes 5. Tuck‑End Boxes
Can i custom paper bags?
A: Yes. We can custom paper bags according to your packaging needs.
Can I choose eco‑friendly packaging materials?
A: Yes. we are committed to sustainability and offer eco‑friendly packaging. Recyclable Materials: Cardboard, kraft paper, and corrugated cardboard.
Can I get eco‑friendly packaging?
A: Absolutely! We offer eco‑friendly packaging solutions using materials like recyclable cardboard and biodegradable kraft paper. We can also provide eco‑friendly printing options such as soy‑based inks
Are your paper bags eco‑friendly?
A: Yes, we offer several eco‑friendly paper bag options, such as kraft paper and 100% recyclable paper.
Frequently Asked Questions
General Questions
Could you help me design?
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Yes. If you have no artwork, we can offer design service, but the design service need to you confirm the order.
How can I place an reorder?
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Every order we have keep design files and production specifications, making reordering quick and easy. You just provide us with your previous order reference, and we can replicate the packaging with minimal lead time.
What is your refund policy?
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Refunds are handled on a case-by-case basis:
Incorrect Orders: If there is a mistake in your order due to our error, we will correct it at no additional cost.
Custom Orders: Due to the personalized nature of custom packaging, returns are generally not accepted unless there is a quality issue or error on our part.
Sales Questions
Could I get sample before bulk order production?
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Yes. We can help you make digital sample before production of bulk order, let you know your packaging situation.
What is your MOQ?
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Gift box: 500 pcs
Paper bag: 2000pcs(small), 1000pcs(large)
Mailer box: 2000pcs
Tuck box: 3000pcs
How long can i receive your quotation?
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24-48 hours. Our consultant will according to your needs to caculate quotation.
What can i do if there is a issue of my order?
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If you have any problem please contact our sales team ASAP.